Who is this course designed for?

Data Entry Clerks, Clearing Agents, Secretaries, Administrative and Support staff can all benefit from this course, as it will help them become more confident and effective at entering data to achieve maximum out-put with minimal stress.

What is the process?

The program will be interactive and practical; with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the course.

What are the benefits?

• Substantial increase in speedwork, accuracy and confidence
• In-depth understanding of the practices of successful data entry
• More satisfying work life through self- management
• Greater self-respect through learning to speak assertively
• Overcoming data entry weaknesses and errors thereby becoming more successful in data entry
• Knowing how to get organized and stay on top of your tasks and time

What are the results?

• More proactive confident team players
• Increased productivity
• More motivated customer focused staff
• Reduced errors and mistakes in data entry
• Greater harmony through enhanced interpersonal skills

The Certificate?

Attending Participants will receive the following:

• Customs Brokers Certificate of Participation for participants who attend and complete the course

What is the program content?

• The secret to working smarter rather than harder
• Controlling, prioritizing and organizing your work
• Streamlining your office systems
• Getting your paperwork under control
• Getting your paperwork under control
• Data Entry Techniques
• Learning to be more assertive
• Listening skills – seeking to understand before being understood
• Creating a professional image as a Data Entry Person
• Becoming a more proactive, responsible and self-aware person

Qualifications & Recognition

Upon successful completion of this program, participants are eligible to receive a certificate of completion. This certificate would be recognized by the Ghana Revenue Authority (Customs Division).

Are there any prerequisites to enroll?

This course is recommended for people with:

• Knowledge of Data Entry
• Experience in the customs industry
• Basic computer skills
• A good command of the English language, both written and verbal

What is the duration of the program?

Weekend: Saturdays 9:30am – 3:30pm (Data Entry program is for 4 Weeks).

How is the course delivered?

Classroom delivery consists of face-to-face training, including: tutorial/lectures, presentations, group discussions and case studies (where applicable). Independent study outside the classroom delivery is also required.

What are the course requirements?

• Some knowledge and experience in Data Entry
• Computer knowledge required, including how to navigate the internet
• Participants would be provided with notebook and pen. Participants to bring their own laptop where needed